Privacy policy
How Luxorac handles information when you shop and contact us.
Website operator
Luxorac operates this website. Our business address is 775 County Rd 235, Town Creek, AL 35672, United States. For privacy questions or requests, contact support@luxorac.shop.
Information you provide
Depending on the services you use, we may receive your name, email address, telephone number, delivery and billing addresses, selected products, order details, and information included in customer support correspondence. Please provide only information needed for your purchase or request, and do not include payment card numbers or security codes in a message.
How we use information
We may use information you submit to process and fulfill accepted orders, arrange delivery, communicate about your purchase, handle returns and refunds, respond to support requests, prevent misuse, and meet applicable recordkeeping obligations. The information needed depends on the service requested.
Service providers and partners
We may share data with trusted vendors, such as payment processors, delivery companies, hosting providers and customer support service providers, as necessary to fulfill orders, process payments, deliver the website or provide other requested services. The information shared should be limited to what is needed for the relevant service.
Payment information
Card information submitted through a payment provider’s secure checkout is handled by that provider. We may receive payment status, transaction references and limited payment details needed to reconcile a purchase or refund. Full card numbers and security codes are not retained in our shopping cart storage. A payment provider’s own privacy notice applies to its handling of payment information.
Shopping cart and browser storage
The storefront saves product IDs, selected sizes and quantities in your browser’s local storage under luxorac.cart.v1 to remember your bag after a refresh. This storage does not contain names, addresses, messages or card information. Use Clear cart or your browser’s site-data settings to remove it.
Website requests and cookies
Hosting services process network requests to deliver pages and may maintain operational access logs, including request times and network information. The storefront does not include advertising or analytics trackers. Our Cookies & Browser Storage page explains the storage used by the storefront and how to manage it.
Other permitted disclosures
Information may be disclosed where necessary to comply with a valid legal request, protect the security of the website, resolve a dispute or protect the rights of Luxorac and its customers. This does not authorize unrelated advertising use of your saved shopping cart.
Retention
Information received for an order or support request should be retained only for as long as needed for the relevant service, returns, refunds, dispute handling and applicable recordkeeping requirements. Retention needs can vary by record type. Contact us if you have a question about a particular record.
Your choices and requests
You can clear your saved cart and manage browser storage through your browser. To ask about information you have provided, request a correction or request deletion, email support@luxorac.shop. We may need to verify your identity. Any available rights and exceptions depend on applicable law, including obligations to retain certain transaction records.
Third-party services
A third-party payment, delivery or other service may handle information under its own privacy notice. Review that notice when using the service. No method of transmission or storage can be guaranteed completely secure; avoid sending sensitive information through ordinary email.
Policy updates
We may update this policy when our services or information practices change. The policy published on this page describes our information-handling approach. Contact us if you need clarification.
Questions? support@luxorac.shop